batbaj Privacy Policy

1. Information We Collect

batbaj collects personal data through several channels: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from trusted third-party partners such as payment processors and identity verification providers.

1.1 Information You Provide Directly

When you register an account with batbaj, we collect the following information that you supply voluntarily:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (required to verify that you are 18 years of age or older).
• Residential address, including city (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postal code.
• Email address, used for account communications, promotional notifications (where consented), and security alerts.
• Mobile phone number, used for OTP-based two-factor authentication and account recovery.
• Payment information, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account or card details provided for deposit and withdrawal transactions.
• Identity verification documents submitted during the KYC process, such as National ID cards, passports, or driver's licences, and proof-of-address documents.
• Communications you send to the batbaj support team, including the content of support tickets, live chat transcripts, and emails sent to [email protected].

1.2 Information Collected Automatically

When you access and use the batbaj platform, certain data is collected automatically through technical mechanisms:

• IP address and approximate geolocation data derived from it.
• Browser type, version, and operating system.
• Device identifiers for mobile devices where applicable.
• Pages visited, features used, time spent on each page, and click-path data.
• Game session data, including games played, wagers placed, outcomes, and session duration.
• Transaction logs, including deposit and withdrawal amounts, timestamps, and payment method references.
• Log files recording platform errors, security events, and access attempts.

1.3 Information from Third Parties

batbaj may receive personal data about you from the following third-party sources:

• Identity verification partners who confirm the authenticity of documents submitted during the KYC process.
• Payment processors including mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard), who share transaction confirmation data and fraud-screening signals.
• Banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, where bank transfers are used for deposits or withdrawals.
• Fraud prevention and anti-money-laundering screening services, which may flag transactions or account activity for review.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may share session and outcome data for dispute resolution and audit purposes.

2. How We Use Your Data

batbaj processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. The primary uses of your personal data are as follows:

Purpose	Data Used	Legal Basis
Account creation and management	Name, email, phone, date of birth, address	Contractual necessity
Age and identity verification (KYC)	ID documents, date of birth, address	Legal obligation; responsible gaming
Processing deposits and withdrawals	Payment details, transaction history	Contractual necessity
Fraud detection and anti-money-laundering	IP address, transaction logs, device data	Legal obligation; legitimate interest
Customer support	Account data, support communications	Contractual necessity
Responsible gaming monitoring	Session data, betting history, account activity	Legal obligation; player welfare
Promotional communications (where consented)	Email address, preferences, betting history	Consent
Platform security and audit logging	IP address, log files, device identifiers	Legitimate interest

Where batbaj relies on your consent to process personal data — for example, to send you promotional emails about BPL cricket bonuses, Eid special offers, or new slot releases — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3. Data Sharing and Disclosure

batbaj does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared only in the limited circumstances described in this section.

3.1 Service Providers

batbaj engages carefully selected third-party service providers who process personal data on our behalf and under our instruction. These providers include payment processors, identity verification services, IT infrastructure providers, and customer support platform vendors. All such providers are contractually bound to process your data solely for the purposes specified by batbaj and to implement appropriate technical and organisational security measures.

3.2 Game Content Providers

Certain game session data — including anonymous player identifiers, wager amounts, and game outcomes — is shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of game delivery, audit trail maintenance, and dispute resolution. These providers do not receive your full identity data unless required for a specific dispute or audit.

3.3 Legal and Regulatory Disclosure

batbaj may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where required to do so by applicable law, court order, or regulatory directive. In such cases, batbaj will disclose only the minimum amount of data necessary to comply with the legal requirement and will, where legally permitted, notify you of the disclosure.

3.4 Business Transfers

In the event that batbaj undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In any such event, batbaj will ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this policy, and we will notify affected players of any material change to data controllership.

4. Cookies and Tracking Technologies

batbaj uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files placed on your device when you visit the batbaj website. They allow the platform to recognise your device across sessions and to remember certain preferences and settings.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the batbaj platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. Without these cookies, core features such as account login and secure payment processing cannot operate. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences, such as your preferred display language (English), session timeout settings, and responsible gaming reminder configurations. Disabling these cookies may affect the quality of your experience.
• Analytics Cookies: batbaj uses anonymised analytics data to understand how players navigate the platform, which game categories attract the most engagement, and where technical issues are occurring. This data is aggregated and does not identify individual players.
• Security Cookies: These cookies support batbaj's fraud detection and account security systems by tracking anomalous login patterns and unusual transaction behaviour associated with your device fingerprint.

4.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from accessing your batbaj account and using the platform's core features. Instructions for managing cookies are available in the help documentation for all major browsers. batbaj does not respond to browser-level "Do Not Track" signals at this time, as no industry-wide standard for their interpretation has been established.

5. Data Security and Retention

batbaj implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the batbaj platform.
• Encryption at rest for sensitive stored data including payment details and identity documents.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for all internal administrative access to production systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Secure audit logging of all access events affecting personal data held on the platform.

5.1 Data Retention

batbaj retains your personal data for as long as your account remains active and for a defined period following account closure, in order to meet our legal, regulatory, and responsible gaming obligations. The general retention periods applied by batbaj are set out below:

• Account and identity data: Retained for a minimum of five years following permanent account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the last interaction.
• Game session logs: Retained for three years for audit and dispute resolution purposes.
• Marketing preference and consent records: Retained for the duration of your account plus two years following closure.

When personal data is no longer required for any legitimate purpose and the applicable retention period has expired, batbaj securely destroys or anonymises that data so that it can no longer be attributed to an identifiable individual.

6. Your Privacy Rights

batbaj respects your rights in relation to the personal data we hold about you. The following rights are available to all registered batbaj players:

6.1 Right of Access

You have the right to request a copy of the personal data that batbaj holds about you. Upon receiving a verified access request, batbaj will provide you with a structured summary of the data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared. Access requests are processed within 30 days of receipt.

6.2 Right to Rectification

If any personal data held by batbaj is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly through your batbaj account settings page. For changes to identity-verified fields (such as legal name or date of birth), you will need to contact the support team and provide supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that batbaj is subject to legal retention obligations (particularly under anti-money-laundering regulations) that may prevent the immediate deletion of certain categories of data even where an erasure request is submitted.

6.4 Right to Restrict Processing

You have the right to request that batbaj restricts the processing of your personal data in specific circumstances, such as while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.

6.5 Right to Object

Where batbaj processes your personal data on the basis of legitimate interest — for example, for platform security monitoring or fraud detection — you have the right to object to that processing. batbaj will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for the establishment, exercise, or defence of legal claims.

6.6 Exercising Your Rights

To exercise any of the rights described above, please contact the batbaj Data Privacy team by email at [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing your request. batbaj will respond to all rights requests within 30 calendar days of receipt. Where a request is particularly complex or where multiple requests have been received, this period may be extended by a further 30 days, of which you will be informed.

7. Third-Party Services

The batbaj platform integrates with various third-party services to deliver its full range of features. While batbaj takes care to select reputable partners and to contractually require appropriate data protection standards, this Privacy Policy does not cover the independent privacy practices of those third parties. The key third-party integrations active on the batbaj platform are:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard each operate under their own privacy policies governing the data they collect in connection with payment transactions. batbaj recommends that you review the privacy policy of your chosen payment provider.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate game servers that process limited session data directly. Their data handling practices are governed by their own privacy frameworks and applicable licensing requirements.
• Identity verification services: Third-party KYC providers process identity documents on batbaj's behalf. These providers are contractually bound by batbaj's data processing standards and are not permitted to retain or use your identity data for any purpose beyond the specific verification task.

batbaj is not responsible for the privacy practices of any third-party service operating independently of the batbaj platform. If you have concerns about how a specific third-party partner handles your data, we recommend contacting that party directly.

8. Changes to This Policy

batbaj reviews this Privacy Policy on a regular basis and may update it to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made to this policy, batbaj will notify registered players via email to the address associated with their account and will display a prominent notice on the batbaj.net website for a reasonable period following the update.

The "Last Updated" date displayed at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the batbaj platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any update to this Privacy Policy, you should discontinue your use of the platform and contact [email protected] to request account closure.

Previous versions of this Privacy Policy are available upon request by contacting the batbaj support team. All requests for prior policy versions will be fulfilled within 10 business days.